CognitiveTPG A799II Betriebsanweisung PDF herunterladen (Seite 29)

Chapter 4: Using the Printer 29

09/2013 A799-2UG0000 Rev. A A799II Two-Color Thermal Receipt Printer: User Guide

Troubleshooting the printer

The printer is simple and generally trouble-free, however unexpected conditions may arise. Use the charts below to

diagnose and solve these printer conditions, or use the interactive tech support tool at www.CognitiveTPG.com. To resolve

complex issues, you may need to contact a service representative.

If unexpected conditions arise while installing the USB driver, take a look in the FAQ section located at

www.CognitiveTPG.com.

Printer tone and green LED

Condition Possible causes What to do Where to go for more information

Green LED, quick steady Paper out Load a new paper roll Chapter 3: Setting up the Printer,

ashing “Load or change the receipt paper”

(See page 14)

Receipt cover open Close the cover

Knife unable to home Stop using the printer Contact your authorized service

representative.

Green LED, slow steady Paper is low Load a new paper roll Chapter 3: Setting up the Printer,

ashing (if paper low sensor is “Load or change the receipt paper”

installed) (See page 14)

Other problems may Stop using the printer Contact your authorized service

be indicated representative

Printer beeps Printer has been turned No action is required

(two-tone—low frequency, on and is ready to operate

high frequency)

Printer beeps and ashes These all indicate serious Stop using the printer Contact your authorized

green LED in various conditions service representative

combinations

Printing issues

Condition Possible Causes What to Do Where to Go

Colored stripe on Paper is low Change the paper Chapter 3: Setting up the printer,

the receipt “Load or change the receipt paper”

(See page 14)

Receipt does not come Paper is jammed Open the receipt cover,

out all the way inspect the knife, and clear

any jammed paper

Printer starts to print, but Paper is jammed Open the receipt cover,

stops while the receipt is inspect the knife, and clear

being printed any jammed paper

Receipt is not cut Paper is jammed Open the receipt cover,

inspect the knife, and

clear any jammed paper

1 2 ... 24 25 26 27 28 29 30 31 32 33 34 35 36

Keine Kommentare

CognitiveTPG A799II Betriebsanweisung Seite 29